Return and Exchange

You are the reason for our success and that’s why we keep training ourselves to grow like the one you wanted us to be. Celebrity Jacket is known to provide ease at every step of the online leather shopping with the immense support that is worth to avail. With our indigenous designing abilities, we have specified important policies so that our customers can be satisfied while they shop till they drop. Our main aim is to carry our customers into the limelight by making their online shopping woes vanish through the concerned regulations, which are subject to authenticate the matchless online services. We have proposed an easy return and exchange policy for our customers to make them ascertain with our services that are offered to lessen the shopping pains. Being a legit celebrity leather jacket store, our team is capable to handle your orders efficiently and professionally.

Celebrity Jacket requires the customers to read and follow our return and exchange policy before placing their order on our online store. We wish to provide satisfying services to everyone without any hassle to maintain a recognized position in the fashion industry forever. Our standard is maintained because our customers are happy with our words and services.

Why Sending Us Back Your Parcel?

Before claiming a request to return and/or exchange, we would like to know if any of the following conditions are fulfilled by the faulty package, which should be sent to us after you have received the order:

  • You received another jacket instead of the one you ordered on our website
  • The jacket doesn’t match your measurement
  • The colors and design look different as shown in the picture
  • You received a defected piece
  • The jacket looks awful with compromised quality

CelebrityJacket Furnishing your Queries  

We respect your feedback and how you question our services, our policy refers to all those who have faced the above-mentioned incontinences with any of our services. CelebrityJacket has outlined the following terms and conditions to let you know how effectively we assist the customer issues without letting them face online shopping frauds. Read carefully the below-enlisted policy to make sure that our service is lined to help you no matter what.

  1. If you receive a faulty parcel, please inspect the jacket with the requirements you sent to us. We request you to claim a return and/or exchange of leather jacket by first thoroughly checking the issues
  2. Send us the faulty package the way it was delivered to you i.e., not perfumed and no other signs and stains of liquor must be on the jacket
  3. Make sure all of the tags and other attached pieces are intact with the jacket if your order is not satisfying your shopping needs
  4. Claim return and/or exchange within the 30 days of receiving the parcel so that we can process your query as quickly as possible. No claim will be entertained after 30 days of receiving the order
  5. Return and/or exchange the unused item immediately after inspecting the issues
  6. The shipping cost of returned and/or exchange item will be borne by the customer itself. The company will not be held responsible for any shipping issue in this regard
  7. Return and/or exchange policy only implies on the pre-designed jackets. The custom jackets are not categorized in this policy as the jackets are stitched according to the required measurements
  8. Do mention the order reference before sending us the parcel

Refund Policy

With our refund policy, we would be obliged to pay you back only if the following circumstances are agreed:

    • 30 return policy guarantee.
    • Product not as described
    • If the courier service mismanaged your parcel during shipping and delivery
    • If the ordered jacket is out of stock.
    • Customer needs to return the item prior to obtain full refund. Customer shall provide us the return ship tracking code and refund will be initiated within 24-hours.

    • If changed mind cancellation fee of $5 will be charged.

Celebrity Jacket is affirmed to provide convenience every time you ask for our support. We will definitely hear your bad shopping experience and would love to satisfy you by giving away our timely response. Under our refund policy, you would get:

  • Money-back Guarantee
  • Complimentary Services

To claim any of our services and acknowledging these policies, send us an e-mail at [email protected] to let us know the issue

If there are issues with the product received, we encourage our customers to contact us at our email and we will facilitate you on priority basis.

Celebrity Jacket